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What is the Nintendo World return policy?
This is the Nintendo World Store complete return policy:
30 Day Return Period: Merchandise can be returned for a full refund or exchange within 30 days of the original purchase date.
Return and Exchange Requirements: The original sales receipt is required for all returns or exchanges. Items must be returned in original packaging or factory seal, with all parts. If a credit card was used in the original purchase, a refund will be applied to the same credit card. Cash purchases will be refunded via cash or gift card. Without a receipt, product may be exchanged for identical product only. Nintendo World reserves the right to limit or decline refunds or exchanges.
Non-Returnable items include: Trading cards, items that are damaged or abused, or merchandise that shows signs of use. Items missing the original Universal Product Code (UPC) or items that have been removed from their original packaging or factory seal may be exchanged for identical product only.
Gift Cards may not be returned or exchanged. In the event a gift card is lost or stolen, Nintendo World will replace the remaining value of the card at the time it is notified of the lost or stolen card and only upon presentation of an original sales receipt.
Warranty Information: If you have a problem with your Nintendo hardware, please visit www.nintendo.com or call Nintendo's customer service department at 1-800-255-3700.
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Where is the Nintendo World Store located?
Nintendo World is located at 10 Rockefeller Plaza, New York, New York, 10020. You can get to Nintendo World by taking the B,D,F, or V train to the 47-50th Street/Rockefeller Center station.
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What are the hours of operation for the Nintendo World Store?
The Nintendo Store is open seven (7) days a week for your convenience. Our hours of operation are Monday through Thursday, 9:00 a.m. to 8:00 p.m. EST, Friday and Saturday, 9:00 a.m. to 9:00 p.m. EST, and Sunday, 11:00 a.m. to 6:00 p.m. EST.
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Can I buy product at Nintendo World, New York and use it in another country?
Nintendo Game systems, software and accessories sold at Nintendo World Store are intended for use in the United States, Canada, Mexico and Latin America only. This is for a variety of reasons:
- Different electrical standards in different countries
- Different TV broadcast standards (e.g. PAL, NTSC, SECAM...)
- Different languages (This is a significant issue for operational instructions, precautions, and warnings)
- Different government regulations (e.g. warranty, safety, electrical, etc.)
- Different marketing requirements (e.g. game ratings, packaging, advertising, etc.)
Because of the many differences, the products are made specifically for each country or region, and there is no way to ensure compatibility. Games and systems purchased for use in the US, Canada, Mexico and Latin America will often not function properly in other countries, or will be difficult to use because of language issues (manuals, warnings, screen text, etc.).
Nintendo recommends only purchasing products within the country where it will be used. Nintendo distributors in other countries will not be able to repair or modify products made for use in other regions.
If you live in a country other than the United States or Canada, you will want to contact the local distributor or a retail location in that country for information on the availability of parts, accessories, Player's Guides and other products. A list of international distributors can be found at Nintendo of America's website by clicking here.
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What do I do if I need to have my product repaired?
If you have a problem with your Nintendo hardware or software, please visit www.nintendo.com or contact Nintendo's customer service department at 1-800-255-3700 to find out more about your system's warranty and repair options.
Please note: Nintendo only repairs systems, games, and accessories made by Nintendo. We do not repair licensed product for use on our systems or licensed merchandise that are made by other companies. To identify whether a product is made by Nintendo, check the product packaging or the item itself. The name of the company will generally be molded into the plastic housing. If the item you are using was made by a company other than Nintendo, please contact them repair details.
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Where can I use my Nintendo World Store gift card?
Gift cards are redeemable for merchandise only at the Nintendo World, New York and may not be redeemed for cash.
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How can I get the balance of my Nintendo World gift card?
To check your current balance, visit Nintendo World, New York or you can check it by clicking on the link at the bottom of the Nintendo World store website: "Gift Card Balance".
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My Nintendo World gift card has been damaged, lost, or stolen. Can I get a replacement?
In the event a gift card is lost or stolen, Nintendo World will replace the remaining value of the card at the time it is notified of the lost or stolen card, and only upon presentation of an original sales receipt. A fee will be charged for any replacement cards issued. If you have additional questions regarding a lost or stolen gift card, please call the Nintendo World store directly at 646-459-0800
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How long do I have to use my Nintendo World gift card?
Your Nintendo World Gift Card will expire after 24 months of non-use. After 12 months of non-use, a non-refundable service fee of $2.00 per month will be deducted from the card balance until depleted.
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What are the complete terms and conditions for the Nintendo World gift card?
Nintendo World gift cards may be purchased at the Nintendo World store in New York City only. The following terms and conditions are applied to gift cards. Card use constitutes acceptance of these terms and conditions. Gift cards are redeemable for merchandise only at Nintendo World and may not be redeemed for cash. Nintendo World is not responsible if gift cards are used without the purchasers permission. For cards that are damaged, lost, or stolen you must provide satisfactory proof of purchase in person at Nintendo World to obtain a replacement card for the value remaining at the time of report. A fee will be charged for replacement cards that are issued. After 12 months of non-use, a non-refundable service fee of $2.00 per month will be deducted from the card balance. Cards expire after 24 months of non-use. Nintendo World reserves the right to change these terms and conditions in its sole discretion and without notice. All terms and conditions apply to the extent permitted by law.
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Can I use gift certificates that I received from the Pokemon store?
Yes, for a limited time the Nintendo World Store will honor gift certificates obtained at the Pokemon store. The Nintendo World Store has a robust Pokemon area that fans will enjoy.
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Will there still be Pokemon Trading Card events?
Yes! Events will continue to be held in the Rockefeller Center concourse.
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What are the rules and regulations for tournaments?
Click here to see General Tournament Rules and Regulations.
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